Independent dispute resolution for Life Saving Victoria clubs
Life Saving Victoria (LSV) has partnered with the Interact Community Dispute Resolution Service (ICDRS) so LSV and its affiliated clubs have somewhere independent, confidential and affordable to help with dealing with conflict and dispute resolution.
Who this page is for
Club presidents, committee members, Complaints Managers, Member Protection Information Officers (MPIOs) and LSV staff who need help with a dispute, complaint or conflict inside a club. If you’re a club member, talk to your club’s Complaints Manager or MPIO first — they can refer the matter to us.
What we offer
Free initial conversation
A no-cost, confidential chat with a Navigator about what’s going on, to work out the best next step. Sometimes talking it through gives the clarity you need.
Pre-mediation preparation
A one-hour private online session with each person to understand the situation, think through what matters to them and decide whether mediation is the right next step.
Mediation
If it’s appropriate and needed, a mediator accredited under the Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS) helps the people in a dispute talk it through and reach their own agreement. Usually one online session of up to three hours.
Conflict coaching
One-to-one, one-hour sessions for a person who wants help handling a difficult situation or relationship themselves, or who wants some extra preparation support before mediation.
Facilitated conversations
For group situations — a committee, a patrol, a section — where several people need to be heard and a way forward agreed. Can be combined with a Conflict Management First Steps session.
Conflict Management First Steps
Practical online training for MPIOs, club leaders and LSV staff. Half-day in-house workshops also available.
Dispute resolution policy help
Plain-English help with your club’s complaints and dispute process.
Tailored support
Contact us to discuss your specific needs, such as presenting at a conference, the Presidents Program or a regional event.
How it works
- Check the matter suits mediation. Serious misconduct, child safety and integrity matters follow LSV’s complaint escalation pathway. Not sure? Ask us or your LSV Complaints Manager.
- Get authorisation. For club-managed matters, the Club President and Treasurer approve the engagement and the cost. If either is involved in the dispute, the Club Complaints Manager confirms the committee has approved it.
- Refer or book. Use the referral and booking form or email icdrs@interact.support. A Navigator will call you to understand the situation and confirm next steps.
- Pre-mediation. We contact each person separately and meet them one-to-one online to prepare. A support person can attend with you. Each person decides for themselves whether to take part.
- Mediation or coaching. Online, at a time that suits; in person is available in some locations. The mediator doesn’t take sides or decide who’s right.
- Afterwards. Mediation is confidential. Where LSV or the club referred the matter, we report only who took part, the date and attendance, and whether they consider the issues resolved. Nothing else is shared without consent, unless the law requires it.
Referral and booking form
Prefer a full page? Open the referral and booking form. Choose “A Life Saving Victoria club” at question 4.
Fees — LSV and affiliated club rates
Rates agreed with Life Saving Victoria, September 2026. Australian dollars, including goods and services tax (GST) where payable.
| Service | Standard rate | LSV / Club rate |
|---|---|---|
| Pre-mediation intake and assessment (per party) | $300 | $275 |
| Mediation — single session (up to 3 hours, online) | $900 | $825 |
| Mediation — complex or multi-party matter | Quoted | Quoted |
| Conflict coaching (per one-hour session) | $300 | $275 |
Training — group rates
| Service | Standard rate | LSV / Club rate |
|---|---|---|
| Conflict Management First Steps — online, up to 10 participants, 1 hour | $500 | $400 |
| Conflict Management First Steps — online, up to 10 participants, 2 hours | $1,000 | $800 |
| In-house workshop (half day) — travel, venue and incidentals by quotation | $2,000 | $1,600 |
| Presentation at LSV forums or the Presidents Program | By negotiation | By negotiation |
Additional training participants are quoted. Travel, venue and other expenses for in-person services are agreed in writing before the service is delivered.
Who pays. Clubs engage and pay ICDRS directly; LSV does not act as an intermediary. Where LSV’s Complaints Manager engages ICDRS for a matter LSV is overseeing, LSV pays, and in some cases LSV may agree to pay part or all of a club’s fee. Pre-mediation and mediation are quoted and invoiced separately.
Make a referral or booking
Choose “A Life Saving Victoria club” at question 4 of the form.
About ICDRS
ICDRS is a project of Interact Support Inc, a not-for-profit social enterprise. Our mediators are accredited under the Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS), the national accreditation system. For family law mediation, visit interact.support.
Helpful reading
Want to understand more before you get in touch? These are a good place to start.
- Handling conflict in clubs and associations: start here — our guide for committees and club leaders.
- 5 major causes of conflict — why disputes start, and what that tells you about fixing them.
- Managing triggers in arguments: a two-minute guide — quick ways to keep a heated moment from getting worse.
- Dispute resolution policy help — getting your club’s complaints and dispute process right.
- Request a Conflict Management First Steps workshop — training for MPIOs, club leaders and staff.
- Ask a Mediator — put a question to one of our mediators.
New conflict management and collaboration tips are published fortnightly on our LinkedIn and Facebook pages.