Mediation Services for Surf Life Saving Queensland

Confidential, impartial support from Nationally Accredited mediators AMDRAS. Through a MoU agreement Interact Community Dispute Resolution Services ICDRS provides tailored dispute resolution services for Surf Life Saving Queensland throughout the state. 

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Resolve Club Disputes with Confidence

ICDRS services available to Surf Life Saving Queensland Clubs

Disputes or tensions in a club can affect team spirit, relationships and enjoyment. The good news is that help is available through our trusted and professional services.

ICDRS (Interact Community Dispute Resolution Service) offers Surf Life Saving Queensland clubs access to qualified, independent mediators to help resolve issues quickly and fairly.

All ICDRS mediators are nationally accredited under AMDRAS (Australian Mediator and Dispute Resolution Accreditation Standards) — so you can be assured your mediation will be:

  • Confidential –what is said in mediation can be used in court or other forums and all participants sign a confidentiality agreement
  • Respectful – we have a zero tolerance for abusive behaviour
  • Voluntary – no one will be forced into an agreement
  • Impartial – our mediators are independent of both the clubs and members 
  • Focused on positive outcomes – our goal is to support you to resolve disputes and conflict 

What to Expect When you Contact Us

  1. Discussion with Club Management –  to determine if Mediation is an appropriate process or support for other strategies. If mediation is recommended.
  2. Confidential Pre‑Mediation sessions — pre-mediation with each person involved in the mediation ensures that they are fully informed about the mediation process, the mediators have checked for suitability and safety issues and is able to help them to prepare for a collaborative mediation session.
  3. The Joint Mediation Session — joint session provides the opportunity for the people in dispute to share their perspectives, to be heard and to hear the other perspectives. The mediator is not a judge or decision maker. Their role is to keep the process safe and respectful and facilitate mutual understanding. In the majority of cases, a path to resolution is developed by the people involved.
  4. Resolution & Next Steps — the mediation process is confidential however the participants may agree to agreements reached being shared or if there are systemic issues contributing to the conflict for a report on that to be prepared. There is no pressure to agree and the participants remain in control over what is shared.

Request a Call‑Back

Fill in the form providing a brief outline of the issue and your preferred contact times and one of our team will get back to you.

Ask a Mediator

Any person who is in management or a volunteer with Surf Life Saving QLD can have a confidential discussion with a mediator as part of this program.

  • Not sure what to do about a conflict situation?
  • Looking for some tips before a difficult conversation?
  • Want to know more about the mediation process?

Request a confidential call back from an accredited mediator.  Submit the form anytime — we aim to respond within 1 business day.

NOTE: The service is confidential. The only time we would share information is if we are required by law or a duty of care applies.

Other Support we Offer

Conflict Management First Aid Workshops

Building Skills and Knowledge in dealing with conflict. This interactive workshop provides the opportunity for teams and individuals to come together to learn more about conflict, how and why it escalates and how to de-escalate conflict situations. Like first aid for physical or mental health issues conflict management first aid is designed to give people the skills to handle situations in the moment and determine whether the assistance of a professional is needed. You can use the Ask a Mediator service to debrief and consider your options to bring in a trained mediator if you feel the situation requires more than “first aid”. More Information? The workshop runs for three hours and is available in person or online. We have a preference for the in-person workshop as it provides more opportunities for discussion before, during and after the workshop but the online option is still valuable to ensure access to all who would benefit.

Free Information Sessions

A local ICDRS Team Member can visit your club and provide a free information session for your team.

If we don't have someone local, we can meet with you via video meeting.

The information sessions are an informal way of finding our more about mediation, conflict management and the ways that ICDRS can support your club to prevent and overcome conflict situations.

Anger Management Course

Interact Support has a fully online, self-paced anger management course available for only $69.

Anger is one of our most powerful emotions and it is designed to protect us but if we don't understand and know how to control our anger appropriately it can cause harm to ourselves, our relationships and others.
In this course you'll learn about the anger cycle, triggering and strategies to control your emotions rather than being controlled by them.
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